Talk

Empathy mapping: a way to understand people better | Prashanth Tavalam


Empathy isn’t just a feeling—it’s a practice. This talk introduces the Empathy Map Canvas, a powerful tool that helps decode what others see, feel, and need, transforming how we relate to the people around us.

From classrooms to boardrooms, the key to stronger communities and better collaboration might just begin with a simple question: “What is it like to be them?” With over two decades of experience guiding some of the world’s most iconic brands—including Apple, Google, and Gojek—Prashanth Tavalam is a globally recognized Business Transformation Coach and Product Strategy Leader. A master at diagnosing strategic drift and operational stalls, Prashanth has enabled the success of 14+ products across seven industries, and trained more than 1,000 analysts in the art of translating complexity into clarity.

As the author of Requirement Heroes, he brings a unique synthesis of business analysis and design thinking to the forefront, focusing not just on solutions—but on uncovering the real problems that lie beneath the surface. His work empowers organizations to shift from reactive firefighting to intentional, scalable growth.

Prashanth Tavalam

Prashanth Tavalam

Business Transformation Coach | Product Strategy Leader | Author

With over two decades of experience guiding some of the world's most iconic brands—including Apple, Google, and Gojek—Prashanth Tavalam is...